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TITLE Receptionist, Park, Recreation and Community
Services
POSITION STATUS: Full-time,
35 hours per week, non-union position w/benefits
DEPARTMENT: Park,
Recreation and Community Services
SALARY: $14.00-$16.00
per hour, with excellent benefits
JOB SUMMARY:
Position is the first point of contact for
visitors and callers interested in programs for youth through senior citizens.
Position provides information about the parks throughout the City of Salem, and
includes answering phones, responding to customer requests, registering
individuals for programs, scheduling appointments, cash handling and constant
customer service.
DUTIES INCLUDE:
Receiving and transferring telephone calls,
taking messages and providing information when applicable
Greet and welcome patrons and ensure they are
provided the needed information
Cash handling and reporting for programs and
events
Work closely with the department account clerks
to ensure financial best practices
Register visitors for programs through our
online software
Assist the Transportation Coordinator with daily
rides
Receive and sign for deliveries and packages
Schedule patrons for appointments and service
provided by Park, Recreation and Community Services
Maintain a clean and presentable reception area
for visitors
Provide administrative and general support to
the department while reporting to the Program Manager
Remain familiar with all activities and services
that are provided by the department
Distribute needed informational materials to
visiting patrons
REQUIREMENTS:
At least one year experience in administrative,
front desk responsibilities
Previous cash handling experience
Experience working in a multi-cultural
environment preferred
Familiar with the use of general office
equipment i.e. copy machine, fax machine, scanner etc.
Customer service experience working with various
age groups
Excellent verbal communication skills with a
friendly telephone manner
Ability to multi task and prioritize daily
responsibilities
Ability to handle stressful situations while resolving
issues
Proficiency with Web navigation and computer
applications, including Microsoft Word, Excel and Outlook Express.
Patience and interest in constant communications
with the public
General knowledge of the City of Salem preferred
Bilingual (English/Spanish) preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Majority of time spent in normal office setting.
Noise level in office is moderate, depending upon program(s) taking
place. Regularly uses computer keyboards requiring eye-hand coordination and
finger dexterity. Occasionally must lift up to 10 pounds.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The City of Salem is an EEO/AA Employer
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